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Clear understanding of the guiding ideas and basic principles of the
QM (Quality Management) and QA (Quality Assurance), effective and
efficient management infrastructure, and appropriate tools are needed
for quality realization in any organization. Thereafter in practical
business environments and situations arouses a lot of case-wise
aspects and details to be considered. These may relate to items
such as:
- ISO 9000, international standards for quality management and quality
assurance
- Business excellence models and self-assessment methodology
- Quality of business leadership and management
- E-business and quality, e-quality
- Change management
- Quality of product and quality in product development
- Quality costing
- Quality in project management
- Benefits of the quality investments
- Quality in customer service
- Customer feedback and satisfaction
- People (employee) issues and quality
- Quality training and education
- Quality and knowledge management
- Quality of information
- Statistical methods
- Quality documentation
- Quality and information security
- Best practices
- Quality in business communication
- Competing expert disciplines for quality management
- Quality management and assurance tools
- Quality of society or local communities
- Quality and company culture
- Quality of life
- Quality philosophy and thinking
- Transcendental self-assessment
Understanding and knowledge on these topics can be found from international
experiences in general and in organizations of different business
branches including public civil service organizations and the third
sector organizations. Experiences emphasize especially challenges
on top management level (executive teams) and at the level of quality
managers and experts (through expertise networks).
Extras
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Juhani Anttila
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